Refund Policy

This policy does not promise a fixed voluntary refund period because the company has not adopted one.

Before purchase

Confirm the current price, payment method, macOS requirements, 2-Mac personal-use limit, and public download availability before paying.

Requesting review

Email support@ezycaption.com from the order email and include the order reference. Do not send passwords, card details, private keys, or other secrets.

Cases reviewed

The company will review duplicate charges, an incorrect amount charged by the company, confirmed payment without license delivery, and requests required by applicable law. Bank, exchange-rate, and payment-provider timing is outside the company’s control.

No stated voluntary window

The company has not approved a general 7-day, 14-day, 30-day, or other voluntary refund guarantee. Each request is reviewed from the transaction facts and any rights that cannot legally be excluded.

Approved refunds

If a refund is approved and completed, the related license may be revoked and must no longer be used. The outcome is sent to the order email.